Chris Provencher on February 19, 2022

Office 365 Hacking: What you need to know!

What is a Compromised Email Account in Microsoft 365?

Access to Microsoft 365 mailboxes, data and other services, is controlled by using credentials, for example a user name and password or PIN. When someone other than the intended user steals those credentials, the stolen credentials are considered to be compromised. With them the attacker can sign in as the original user and perform illicit actions.

Using the stolen credentials, the attacker can access the user’s Microsoft 365 mailbox, SharePoint folders, or files in the user’s OneDrive. One action commonly seen is the attacker sending emails as the original user to recipients both inside and outside of the organization. When the attacker emails data to external recipients, this is called data exfiltration.

 

How to secure and restore email function to a suspected compromised Microsoft 365 account and mailbox.

Even after you’ve regained access to your account, the attacker may have added back-door entries that enable the attacker to resume control of the account.

You must do all the following steps to regain access to your account the sooner the better to make sure that the hijacker doesn’t resume control your account. These steps help you remove any back-door entries that the hijacker may have added to your account. After you do these steps, we recommend that you run a virus scan to make sure that your computer isn’t compromised.

Step 1 Reset the user’s password

Step 2 Remove suspicious email forwarding addresses

Step 3 Disable any suspicious inbox rules

Step 4 Unblock the user from sending mail

Step 5 Optional: Block the user account from signing-in

Step 6 Optional: Remove the suspected compromised account from all administrative role groups

Step 7 Optional: Additional precautionary steps

 

Secure Microsoft 365 like a cybersecurity pro

Your Microsoft 365 subscription comes with a powerful set of security capabilities that you can use to protect your data and your users. Use the Microsoft 365 security roadmap – Top priorities for the first 30 days, 90 days, and beyond to implement Microsoft recommended best practices for securing your Microsoft 365 tenant.

The number one thing you can do to help prevent this from happening is to enable 2FA on every O365 account for your organization.

If your interested in securing your O365 tenant reach out to speak with one of our experts to see how we can help!

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Four reasons to opt for the co-managed IT services model

Reliable Networks on February 27, 2025

Four reasons to opt for the co-managed IT services model

Co-managed IT services model is one in which the business has its own IT team, but still contracts with an external managed services provider for certain services. In this blog we discuss four benefits of a co-managed IT services model.

Expertise
Your in-house IT team may not have all the expertise needed to manage all your IT requirements. There are new developments happening in the tech space everyday and an MSP is better positioned to stay up-to-date with them as IT is their business.

Flexibility
Opting for a co-managed IT services model allows you the flexibility to scale your IT up or down based on your business requirements. This is especially useful for companies that experience seasonal spikes in their business, such as CPA firms, around taxation times, or retail businesses around the Holidays. You don’t have to hire new IT staff to handle the sudden extra load on your IT.

Lower costs
Choosing a co-managed IT services model saves you costs that you would otherwise incur when hiring new IT staff. Bringing someone on your payroll involves HR expenses including health insurance, 401 (k) etc., which can be avoided when bringing an MSP onboard.

Help your IT team focus better
Research indicates that in companies that have an in-house IT team, their IT specialists are so caught up with the day-to-day IT tasks that they don’t have the time to focus on new technology. Tasks like security patches, software updates, backups etc., keep them busy, so they don’t get time to research or learn about the latest on the tech front. This defeats the purpose of having an in-house IT team, doesn’t it? If you could have your MSP take care of the mundane IT routine, you will be enabling your in-house IT technicians to focus on new technology, which will help you become more efficient as a business.

If you already have an in-house IT team, it is not unusual to think you don’t need the services of a managed services provider. But, as you can see, co-managed IT has its advantages and you shouldn’t strike an MSP off your list completely just because you have your in-house IT technicians.

5 Common Cyber Threats in 2025 (and How To Avoid Them)

Chris Provencher on February 25, 2025

In 2025, cyber threats are in almost every nook and corner. They might be with the intent to destroy computers, steal data, or take money. Understanding what they are and how protection against them works will come in handy.

What Are the Most Common Cyber Threats?

They come in so many forms, some old, some new, and very tricky. Here are some of the most common ones you should know about.

Phishing Attacks

Phishing attacks will always be in vogue. They make you give away your personal data. It may involve a phony message or fake websites. Always check the sender’s email address. Do not click on suspicious links.

Ransomware

Ransomware locks your files and demands money to unlock them. It can spread through email attachments or unsafe downloads. Keep your software updated and back up your files regularly.

Malware

Malware is bad software that may cause damage to your computer. It can steal data or spy on you. Use antivirus software and avoid downloading files from unknown sources.

How Can You Protect Yourself Online?

Safety online is important. Here are some simple steps to take to protect yourself from cyber threats.

Use Strong Passwords

Use strong and unique passwords for each account. A strong password includes letters, numbers, and symbols. Change your password regularly.

Enable Two-Factor Authentication

Two-factor authentication is an added layer of security. When it is in place, one has to take an extra step to log in-for example, getting a code on one’s phone. Whenever possible, turn that on.

Be Careful with Public Wi-Fi

Public Wi-Fi is not secure. It is easy for hackers to hack into the data of people who use public networks. Always connect your VPN when using any public Wi-Fi network.

Why is Cybersecurity Important for Everyone?

Cybersecurity doesn’t only apply to big corporations. Everyone should be knowledgeable about cyber threats and their prevention techniques.

Protect Personal Information

Your personal information is worth something. Cybercriminals can use it for identity theft or fraud. Be careful about what you share online.

Secure Financial Transactions

Online banking and shopping are convenient but risky if not done securely. Use secure websites and monitor your accounts regularly for any suspicious activity.

What Should You Do If You Are a Victim of a Cyber Attack?

Sometimes, despite all precautions, you may still become the victim of a cyber attack. Knowing your next step is paramount.

Report the Incident

An immediate report of the cyber attack should be made to the authorities. This could help in investigations and reduce damage.

Change Your Passwords

Immediately change all your passwords if you suspect a breach. This prevents further unauthorized access to your accounts.

How Will Cyber Threats Evolve in the Future?

Cyber threats will continually change with emerging technologies. It’s recommended to stay up-to-date on new threats for better protection.

AI-Powered Attacks

Cybercriminals will leverage artificial intelligence for more sophisticated attacks. AI supports them in selecting the right victims.

Internet of Things (IoT) Vulnerabilities

There are more and more devices connecting via the internet. They start to become the main targets of hackers. Make sure that all devices have updated security measures on them.

Stay Safe Online: Contact Us for More Tips!

Cyber threats are real and growing every day. In this digital age, it is very important to protect yourself online.

For more tips on staying safe online, contact us today! We are here to help you keep your digital life secure.

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Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

Best practices for data safety in a remote work environment

Reliable Networks on February 20, 2025

Best practices for data safety in a remote work environment

Do you have staff working from home? Of late, due to the Coronavirus crisis a lot of businesses shifted to the remote working environment. While it raises some data security concerns, they can be overcome by following a few best practices.

Formulate rules
You can start by formulating rules that define the extent and manner in which personal devices may be used for work purposes.

  • Who are allowed to use personal devices for work?
  • Spell out the regulations that they must follow. For example, regular checks for malware and updates to anti-malware software, etc.,
  • If there are restrictions to the device type, software or operating systems that may be used, out of security concerns, then that should be addressed.

Focus on the 2 Ts of cybersecurity

  • Train your staff: The first T is training your staff on how to identify IT threats and cybercrime activities that they can be a victim of. Examples include phishing emails, dubious attachments, clone sites, etc., Another area to train your staff is free/public wifi. They need to know that public wifi can be a gateway for hackers and cybercriminals into your system. Accessing emails from the airport’s waiting lounge or the mall’s food court, can expose your business to IT threats.
  • Teach good password hygiene: This is the second T. Help your employees understand how important password strength is. They should be able to identify weak passwords and steer clear of them. Also, they need to know that no matter how urgent the situation seems, password sharing is not acceptable. Similarly, mistakes such as repeating the password for multiple accounts, not changing the passwords frequently, etc., can make a cyber criminal’s job easier.

Keeping things under control

You can conduct monthly audits of the devices your employees will be using for work purposes. Arrange for regular security patch implementation, firewall installation and software updates. Install quality anti-malware software, firewalls, and make sure email security systems are in place. Even in the remote environment, you can ensure appropriate data access through role and permission-based access control measures.

All of this may seem new, and tedious, especially for businesses that are looking to recover from the effects of the on-going pandemic, which is why it is a good idea to team up a managed services provider to help set up a strong, secure, work-from-home environment for your business.

Can Password Managers Be Hacked?

Chris Provencher on February 20, 2025

Password managers keep our online accounts safe. They store all our passwords in one place. But are they hackable?

What Are Password Managers?

Password managers are like digital vaults: they save all your passwords inside themselves. You need only remember one master password, of course. This makes keeping a lot of accounts much easier to handle.

How Do They Work?

You make one main password. The manager scrambles your passwords. What this means is, it changes them into an unreadable format without a key.

Why Use Them?

People use password managers out of convenience and security. One single factor is the difficulty in remembering several strong passwords. A password manager allows you to generate and securely store all these.

Can Password Managers be Hacked?

They always hunt for ways to steal your information. However, breaking into a password manager is not easy.

Security Measures

Password managers use very strong encryption. This makes them barely readable by hackers. They are also using two-factor authentication-2FA. The addition of this adds a layer of security.

No system is perfect. If a hacker gets your master password, then they can access your vault. A few managers have had security issues in the past, but these are rare.

How Can You Protect Your Password Manager?

You can take steps to keep your password manager safe.

Choose a Strong Master Password

Make your master password long and unique. Use a mix of letters, numbers, and symbols.

Enable Two-Factor Authentication

2FA adds a layer of security. Even if someone knows your password, they need another code to log in.

Keep Software Up-to-Date

Always update your password manager. Updates fix security issues and keep your data safe.

What Happens If a Password Manager Gets Hacked?

If a password manager gets hacked, it can be serious. Hackers could access all your passwords.

Immediate Actions

Change your master password immediately. Decide which accounts could be affected and change their passwords as well.

Long-Term Solutions

Consider shifting to another password manager if it has been compromised anytime earlier. Keep up to date with any security news about your manager.

Is the Use of Password Managers Worth the Risk?

Despite the risks, many people still use password managers. They make managing passwords much easier. It’s also safer than trying to remember them all yourself.

Benefits Outweigh Risks

The benefits of using a password manager usually outweigh the risks. They help you create strong, unique passwords for each account.

Trustworthy Options

Choose a reputable password manager with good reviews and security features. Do some research before deciding which one to use.

Take Control of Your Online Security Today!

Using a password manager will go a long way in enhancing your online security. Remember to choose a strong master password. You should also use two-factor authentication and keep your software updated.

If you have any questions or need help in the selection of a password manager, contact us today!

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Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

10 AI Tools You Need in Your Office For Productivity

Chris Provencher on February 15, 2025

In today’s fast-moving world, everyone wants to work wiser, not harder. The involvement of AI tools will definitely help you do just that. They can make your work easier and faster. Let’s explore some AI tools that can boost productivity in your office.

What Are AI Tools?

AI tools are software programs that use artificial intelligence. They help users in completing their tasks in an efficient and effective manner. Over time, these tools are able to learn from data. These tools are like intelligent assistants that assist you in completing your work.

In What Ways Can AI Tools Help with Time Management?

Time management is crucial for productivity. AI tools can help you manage your day better. They can schedule meetings, remind you of events, and even suggest the best times to take breaks.

Smart Calendars

Smart calendars use AI to manage your schedule. They can determine the best times for meetings based on everyone’s availability. They can also send reminders so you don’t forget important tasks.

Task Managers

Task managers keep you on track about what to do. AI-enabled task managers can even put your tasks in order by deadline or urgency. That way, you focus on what really matters.

Can AI Improve Communication?

Communication is key in any office. AI tools can make communication faster and clearer. They can help with emails, meetings, and even language translation.

Email Assistants

Email assistants use AI to sort your inbox. They can filter important emails and even draft replies for you. This saves time and reduces stress.

Virtual Meeting Helpers

Virtual meeting helpers use AI to transcribe meetings in real time. They can also highlight key points and action items. This makes it easy to review what was discussed later.

How Do AI Tools Enhance Data Analysis?

Data analysis is a core element of informed decision-making. AI-powered tools can analyze large volumes of data in the shortest time. They provide insights that will help you make better choices.

Data Visualization Tools

Data visualization tools create simple charts and graphs that are easy to understand. AI helps them identify trends and patterns in the data.

Predictive Analytics

Predictive analytics make use of AI to forecast the future with the help of data related to the past. It helps the businesses plan in a better way and move ahead of the competition.

Does AI Help in Creative Tasks?

It’s not just about numbers and schedules. AI can be helpful in creative tasks too, such as writing, designing, and coming up with new ideas.

Writing Assistants

Writing assistants can help with grammar checks and content ideas.

Design Tools

Design tools powered with AI will create stunning visuals in a jiffy. They offer templates, and design suggestions based on current trends.

Are There AI Tools for Customer Service?

Customer service is vital for any business. AI tools can improve how you interact with customers. They give quick responses and solutions to questions. 

Chatbots

Chatbots are AI programs that chat with customers online. They answer questions instantly and are available 24/7.

Sentiment Analysis Tools

Sentiment analysis tools use AI to understand customer feelings from their messages or reviews. This helps businesses respond appropriately and improve customer satisfaction.

What are the Advantages of AI tools?

Using AI tools in your office has several advantages. They save you from tedious work and give you much more time to devote to something more important.

Most AI tools are very easy to use, and many integrate well with other software. This makes them convenient for adding into your setup.

The type of AI tool you choose would depend on your needs. First, identify the areas where you need help, like time management or communication.

Next, research different tools available in those areas. Look for user reviews and try free trials if available.

Ensure that the tool is easy to use and fits within your budget. Also, ensure it integrates well with other tools you use in your office.

Boost Office Productivity

AI-driven productivity tools are changing the way we do things daily. The result? Easier, faster, and more efficient execution.

Ready to give productivity in your office a boost? It may be time to integrate some of these smart tools into your workflow today! Contact us for more information on how we can help you determine what tools best suit your needs.

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Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

How safe is your data when your staff works from home?

Reliable Networks on February 13, 2025

How safe is your data when your staff works from home?

The Coronavirus crisis has changed the world as we know it. With social distancing, lockdowns and work from home becoming the new normal, cyber criminals are exploiting the situation to their gains. This whitepaper discusses how the cyber crime landscape is likely to shape up in the post-pandemic world and how businesses can safeguard themselves against it.

One of the reasons for a sudden spike is cyber crimes is the work-from-home model that is increasingly becoming the norm. When you allow remote access to your data, you are virtually opening your IT infrastructure to criminals–unless you have the right security measures. It is easy for malware and hackers to get into your system and corrupt it unless you have the right measures in place.

With employees operating from home, there are a lot of loopholes that cyber criminals target. Some of them include

Lack of knowledge
Most employees don’t realize how their simple actions or non-actions can contribute to a cyberattack that can bring your whole business down. For example, they may unwittingly end up compromising on your business’s data security by sharing passwords, not using a good antivirus software or using the public WiFi to access their emails, etc.,

It is more difficult to oversee IT operations
With teams working remotely, it is difficult for businesses to manage their IT efficiently. Installation of security patches, anti-malware tools, data backups, etc., are all more difficult now.

Working from home offers businesses a lot of benefits in terms of cost savings, employee satisfaction and flexibility. But, it also raises a lot of questions from the IT security perspective. When opting for the work-from home model, it is important to clearly define the IT policies and put them into practice. You could partner with an MSP who specializes in cybersecurity and remote workspace management to help you formulate a safe, remote working environment.

What is Blockchain Technology and How Does it Work?

Chris Provencher on February 10, 2025

Blockchain technology is changing the world. It is a system designed to keep records safe and secure. But how does it work? Let’s find out more about this amazing technology.

What is Blockchain?

Blockchain is some kind of digital ledger. In it, information is stored in a manner that makes it hard to change. This ledger is shared among many computers, each one having a copy of the same ledger.

Information is kept within blocks. Each block maintains a list of transactions. As the block gets filled, it connects to the previous block, forming a linked chain of blocks or a blockchain.

How Does Blockchain Work?

Blockchain works by mining. Miners are computers that solve complex math problems. Once they solve these problems, they add new blocks to the chain.

Each block has a unique code called a hash. This hash helps keep the information secure. If anyone tries to change the information, the hash also changes. That way, it’s easy to spot any tampering.

Why is Blockchain Secure?

The blockchain is secure because it is made using cryptography. Cryptography is like a secret code used to protect information. Only the ones who have the right key will be able to read it.

Besides, blockchain is decentralized. That means no one controls it. Several computers are working together to keep it safe.

What Are the Uses of Blockchain?

Many other uses of blockchain exist beyond money. It can track goods in a supply chain, store medical records safely, and even help with voting in elections.

In finance, blockchain powers cryptocurrencies such as Bitcoin. These are digital currencies that people can use online.

How Does Blockchain Impact Our Lives?

Blockchain makes transactions faster and cheaper. It removes the need for middlemen like banks. This saves time and money.

It also introduces transparency. Users can view all the transactions made on the blockchain. These actions help to establish trust among users.

What Are the Challenges of Blockchain?

There are challenges regarding the use of blockchain. Much of the mining is power-consuming. This might not be suitable for the environment.

Besides these issues, there are even more regulatory ones. Governments and agencies don’t yet know how to deal with blockchain technology.

What’s Ahead for Blockchain?

The future of blockchain is very bright. More and more industries are exploring its potential each day. From healthcare to entertainment, blockchain may change the way we do things.

Developers are also working on making blockchain more efficient and eco-friendly.

Want to Learn More About Blockchain?

Blockchain technology is interesting and full of potential. It can change many aspects of our lives for the better.

Contact us to learn more about how blockchain can benefit your business or personal projects.

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Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

4 things to do to ensure your business continuity planning is a success

Reliable Networks on February 6, 2025

4 things to do to ensure your business continuity planning is a success

Working on creating a contingency plan for your business? That’s great! Here are 4 things you need to consider when preparing your new business continuity plan.

Audit of your business continuity plan
Having a business continuity plan alone is not enough. You need to audit it at regular intervals to ensure it is up-to-date and relevant. Often, business continuity plans aren’t used for years, and may be obsolete or irrelevant by the time an actual emergency occurs.

Creating a team for business continuity
Constitute a team for your business continuity project. Decide who will take ownership of implementing the business continuity in the event of an emergency. Break down the business continuity plan into smaller elements and decide who is responsible for each of them. Also, remember to designate a back up for each person in the team.

Mock Drills and Dry Runs
After your business continuity plan is ready you need to check if it really works. A dry run will tell you if it is really effective and also point out to loose ends, if any, that you can fix before the actual emergency.

Don’t forget a debrief
In case you do end up using your business continuity plan, make sure you do a debrief. It will help you determine the effectiveness of your business continuity plan. The brief should focus on identifying the losses you incurred from the disaster, the time taken for implementation of the business continuity plan, the key positives of implementation of your business continuity plan and also offer suggestions, if any for improvement. Irrespective of the size of your business, business continuity planning is indispensable. Bigger companies often have their own staff (IT as well as non-IT) for business continuity planning, but for SMBs to have their own business continuity planning team can be a bit of a strain on their resources. Consider teaming up with a MSP who is experienced in disaster recovery planning, so you don’t cut corners now to regret later.

Ultimate Guide to Encryption Methods

Chris Provencher on February 5, 2025

Encryption is a method of securing information. It converts readable data into secret code. Only the right key can decode it. This guide will help you understand different encryption methods.

What is Encryption?

Encryption is like a secret language. It converts regular text into unreadable text. This unreadable text is called ciphertext. Only people who have the right key will be able to convert it into normal text, called plaintext.

Why Do We Use Encryption?

We use encryption to keep our information safe. It makes our data safe from hackers. This is very important for privacy and security.

How Does Encryption Work?

Encryption uses algorithms and keys. An algorithm is a set of rules for solving problems. A key is somewhat like a password that unlocks the secret message.

Symmetric vs Asymmetric Encryption

There are two main types of encryption: symmetric and asymmetric.

Symmetric encryption uses the same key for encryption and decryption. The same key is shared between the sender and receiver. It’s fast but less secure when the key is shared.

Asymmetric encryption uses two keys: a public key and a private key. A public key can encrypt a message, while a private key can decrypt it. It’s more secure since only the private key unlocks the message.

What Are Some Common Encryption Methods?

There are numerous encryption methods in use today. Here are some of the most common ones:

AES (Advanced Encryption Standard)

AES is one of the most secure forms of encryption. It is symmetric encryption. AES can have 128, 192, or 256-bit keys. The longer the key, the harder it is to break.

RSA (Rivest-Shamir-Adleman)

RSA is an asymmetric encryption method. It uses two keys: a public and a private key. RSA is widely used for secure data transmission.

DES (Data Encryption Standard)

DES was once a popular symmetric encryption method. It uses a 56-bit key, which is now considered weak. DES has mostly been replaced by AES.

ECC (Elliptic Curve Cryptography)

ECC is an asymmetric technique that offers better security and more compact key sizes. It is efficient and widely adopted in various mobile gadgets.

How Do We Use Encryption in Everyday Life?

Encryption plays a major role in our daily life routines.

Online Shopping

When you purchase online, your payment information is encrypted. This protects your credit card information against hackers.

Messaging Apps

Apps like WhatsApp use encryption to keep your messages private. Only you and the person you are chatting with can read them.

Email Security

Many email services use encryption to protect your emails from being read by others.

What Are the Challenges of Encryption?

Encryption has many benefits, but it also faces challenges.

Key Management

Managing keys securely is a challenge. If some person loses their key, they probably will lose their data.

Performance Issues

Encryption could slow down the systems since it needs processing power for encryption and decryption.

How Can You Stay Safe with Encryption?

You can take some steps to securely use encryption.

Use Strong Passwords

Always use strong passwords for accounts and devices. That will make hacking difficult as it will take time to access.

Keep Software Up-to-Date

Regularly update your software to protect against security vulnerabilities in software.

Use Caution with Public Wi-Fi

If you need to use public Wi-Fi, avoid sensitive transactions unless you can encrypt your internet connection using a VPN.

Ready to Secure Your Data?

Encryption helps protect your personal information from threats. Understanding different methods can help you choose the right one for your needs.

If you want more information or need help securing your data, contact us today!

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Featured Image Credit

This Article has been Republished with Permission from The Technology Press.

What are the essentials of a business continuity plan?

Reliable Networks on January 30, 2025

What are the essentials of a business continuity plan?

An unexpected emergency can wipe out your business! A business continuity plan can help it survive. But, what should a good business continuity plan cover? Read this blog to find out.

A list of your key contacts
 One of the most important elements in your business continuity plan is a list of all your important contacts who should be informed of the disaster. This can include all your C-level execs, HR managers, IT Manager, client facing managers, etc.,

A comprehensive list of your IT inventory
 Your business continuity plan should contain a list of all the softwares, apps and hardware that you use in the daily operations of your business. This list should identify each of those as critical or non-critical and mention details pertaining to each of them such as

  • The name of the app/software
  • Version/model number (for software/hardware)
  • Vendor name and contact information for each of them
  • Warranty/support availability details
  • Contact information for customer support for these hardware/apps
  • Frequency of usage

Backup information
Data backups are critical to your disaster recovery and so your business continuity plan should include information about data backups. It should mention how often data is backed up, in what formats and where. It should also mention what data backups are available–ideally, you should be backing up ALL data already!

What’s your Plan B?
Make sure your business continuity plan lists a backup operations plan that will come into play in the event of a disaster. Examples include alternative workflows such as options to work remotely or to allow employees to bring their own devices to work (BYOD) until the time regular business premises or systems are ready.

Floor plans and location
Your business continuity plan should also include floor plans of your offices with the exit and entry points clearly marked up, so they can be used in the event of any emergency. It should also mention the location of data centers, phones, key IT systems and related hardware.

Process definition
Make sure your business continuity plan defines the SOPs to be followed in the event of an emergency.

Think business continuity planning is too complicated? Don’t give up! A lot of SMBs, don’t create a business continuity plan thinking it is too much of a hassle. But this can prove fatal to your business later. A qualified MSP can help you understand business continuity planning and even help you create a business continuity plan that’s best suited for you..